Pickup and delivery luggage service now bookable on 12306

A new "travel light" service is being piloted at 19 major railway stations across China, including Shanghai, Shanghai Hongqiao, Beijing West and Guangzhou South.

The service offers convenient same-city luggage transport options – either from your doorstep to the station, or from the station to your destination – to help those traveling with bulky luggage.

What is 'travel light' service?

Passengers within 35 kilometers of participating stations can choose from two types of "travel light" services based on their needs:

1. "Door-to-Station" service for departing passengers

• With this option, staff will pick up eligible luggage from the passenger's designated location and transport it to the departure station. After passing security checks, the luggage will be delivered either to the boarding platform or to a designated luggage service locker (or service center) within the station.

2. "Station-to-Door" service for arriving passengers

• With this option, staff will collect the luggage from the boarding platform or designated luggage service locker (or service center) at the station, and deliver it to the specified location within an agreed time.

Pricing

During the pilot phase, the service is charged per item:

• Door-to-station/station-to-destination: 68 yuan (US$9.49) per item
• Door-to-platform/platform-to-destination: 98 yuan per item

Prices may be adjusted in future based on market demand and operational costs.

Pilot stations

• Beijing West Railway Station | 北京西站
• Beijing South Railway Station |北京南站
• Shanghai Hongqiao Railway Station | 上海虹桥站
• Shanghai Railway Station | 上海站
• Hangzhou East Railway Station | 杭州东站
• Hangzhou Railway Station | 杭州站
• Hefei South Railway Station | 合肥南站
• Guangzhou South Railway Station | 广州南站
• Shenzhen North Railway Station | 深圳北站
• Changsha South Railway Station | 长沙南站
• Chengdu East Railway Station | 成都东站
• Chengdu West Railway Station | 成都西站
• Kunming Railway Station | 昆明站
• Kunming South Railway Station | 昆明南站
• Dali Railway Station | 大理站
• Lijiang Railway Station | 丽江站
• Baoshan Railway Station | 保山站
• Pu'er Railway Station | 普洱站
• Xishuangbanna Railway Station | 西双版纳站

At Shanghai Hongqiao Railway Station and Shanghai Railway Station, luggage service centers are used for storage. At the remaining 17 stations, prominent luggage service lockers are available.

How to book?

Passengers with valid train tickets can book "travel light" services via the 12306 Railway App or the official WeChat mini-program.

Important notes

• For door-to-station service, bookings must be made between 4 and 48 hours before departure. Staff will pick up the luggage, transport it to the station, and – after security checks – either store it in a service locker 30 minutes before departure, or deliver it to the platform 10 minutes before departure, based on the passenger's request.
• For station-to-door service, bookings must be made between 1 and 24 hours before arrival. Staff will collect the luggage and deliver it to the specified address within 5 hours.
• Bookings can be canceled any time before luggage is picked up, free of charge.
• Before delivery, staff will confirm with the passenger by phone.
• If a passenger changes travel plans (e.g. refund or reschedule), the service will be handled accordingly and charged as per agreement.

Luggage restrictions

To use the "travel light" service, luggage must comply with railway transport regulations, including the Catalogue of Prohibited and Restricted Items for Railway Passengers.

Weight limits:

Diplomatic personnel: Up to 35kg

Children: Up to 10kg

Other passengers: Up to 20kg

Size limits:

Regular trains: Length + Width + Height ≤ 160 cm

High-speed trains: Length + Width + Height ≤ 130 cm